Exchange Policy

Product delivered is Big/Small in size?Want a Bigger/Smaller size?

  • You just need to drop us a mail at support@theloom.in mentioning the new required size and you will get a revert within 24 working hours.
  • We will arrange a pick-up of the product delivered to you and get a fresh piece made in the new required size and it will be dispatched as soon as it gets ready.
  • In case of size problem, we can always get it exchanged to a size you need.
  • For Size Exchanges, the product should be unused/unworn and request should be raised within 3 days of delivery.
  • If a piece is exchanged once, it cannot be returned or exchanged the second time.
  • In case the new required size required is not available, Our Standard Returns and Cancellation Policy is applicable.

Want to return the product and buy a New Product adjusting the amount already paid?

  • You just need to drop us a mail at support@theloom.in mentioning that you need a STORE CREDIT for the product delivered and you will get a revert within next 24 working hours.
  • We will arrange a pick-up of the product delivered to you.
  • The product should be unused/unworn and request should be raised within 3 days of delivery.
  • As soon as we get the product back, We provide a Store Credit - We add amount equal to the product value to your ' Loom Account ' . You can use this credit amount when you reach the cart/payment page of the website during your next purchase with us.
  • Store Credit will be issued within 24 hours of receiving the product back.