- Store Credit - We add amount equal to the product value to your ' Loom Account ' . You can use this credit amount when you reach the cart/payment page of the website during your next purchase with us. Store Credit will be issued only after we receive back the product and validate the return.
- Bank Refund - We refund the amount minus Rs. 200/-(adjusted towards shipping & COD charges) per product in your bank account. We need following bank details - Name, A/c no., IFSC Code, Bank,Branch to process the refund.
Post receipt of the return package, we will proceed to inspect the same. In case a reverse pick-up is not done for any reason(due to any reason owing to customer or the courier company's mistake), responsibility lies on the customer to contact The Loom to arrange for the pick-up again. Failure to contact The Loom timely to arrange the reverse pick-up again may lead to rejection for exchange/return request.
Once approved as an eligible return, we will issue your refund or store credit (as the case may be) of the appropriate amount within 10 days. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 20 days of our receiving of the return package from you. The Loom will not be liable for any damage that happens during return shipping.
The customer agrees not to dispute the decision made by The Loom and accept The Loom’s decision regarding the return validation that is - if the product is valid to be accepted as return or not. Non-Valid return will be sent back to the customer and the customer will be blacklisted for future purchases. Repeated refusal of COD orders might lead to barring of COD facility without any intimation. For repeated return of products from a customer i.e. more than 50% of the delivered products, the customer will be intimated that future orders on non-cancellation and non-return basis. Afterwards, all future orders will be processed on mentioned conditions.
Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.No returns, refunds or exchanges will be accepted for the following items:
Refunds are made as follows:
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at firstname.lastname@example.org. We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort.
The customer agrees not to dispute the decision made by The Loom and accept The Loom’s decision regarding the cancellation.
In the unfortunate event of you returning The Loom’s products, here is our policy on returns by International customers:
For Exchanges by international customers, the above return policy is applicable. Any other questions or clarifications, please contact us at email@example.com
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at firstname.lastname@example.org.
Please note that there may be certain orders that we are unable to accept/fulfill and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged the said amount will be reversed back in your Card Account.
The customer agrees not to dispute the decision made by The Loom and accept The Loom’s decision regarding the cancellation
Call Us - +91 - 8800559705 / +91 11-40391355 (Mon-Sat - 10AM-6PM IST)
Mail Us - email@example.com